Frequently Asked Questions

Everything you need to know about shopping with Chanak.

How do I determine the right size for my order?

We provide a detailed size guide on every product page. Since our fashion pieces vary by cut and style, we recommend measuring yourself and comparing it to our specific brand chart for the perfect fit.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal, and we will provide a prepaid shipping label.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing and your location.

What payment methods do you accept?

Chanak accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are Chanak's products sustainably sourced?

We are committed to ethical fashion. We partner with manufacturers who prioritize fair labor practices and utilize eco-friendly materials such as organic cotton and recycled polyester whenever possible.

Can I track my order in real-time?

Yes, once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey directly to your doorstep.